Delivery Information

Standard Delivery Terms

Same-day dispatch for orders placed before 4pm (Monday–Friday).
Orders placed after 4pm on Friday will be dispatched the following Monday.
Free Royal Mail Tracked 48 on all orders £30 or over.
All orders are shipped in plain, discreet packaging.
No dispatches on Bank Holidays.

Delivery Options – Full Details

📦 Royal Mail Tracked 48

Estimated delivery: 2–4 working days
Tracked service with online updates
Free for orders £30 or over

🚚 Royal Mail Tracked 24

Usually arrives next day, but can take up to 1–2 working days
Not guaranteed as a next-day service
Fully tracked with online updates

✉️ Royal Mail Special Delivery Guaranteed by 1pm

Guaranteed Next-Day Delivery by 1pm
Tracked end-to-end with priority handling
Recommended for urgent deliveries

📦 DPD Express Delivery

Estimated Next-Day Delivery service
Fully tracked service with real-time updates via the DPD app
Flexible delivery options (reschedule, safe place, collection shop)

Additional Information

Shipping Fees: Delivery costs include handling, packing, and postage. Each order is processed separately; two orders cannot be combined after checkout.
E-Liquids: If leakage occurs, please notify us within 3 working days. Do not use e-liquid if the seal is broken, as contamination may occur.

Delivery Exclusions

Unfortunately, due to courier restrictions, we are currently only able to use Royal Mail Tracked 48 to deliver to Ireland. We are working on a solution and will update this policy once resolved.

Tracking Your Delivery

All delivery options are tracked services.

You can also track parcels via the Royal Mail and DPD apps:

Delays & Issues

While we work closely with our partners, occasional delays may occur due to circumstances beyond our control (e.g., adverse weather, strikes).

If your order has not arrived within the expected timeframe, please contact us at [email protected]

Missed Deliveries

If you are not available at the time of delivery, the courier may:

Leave the parcel with a neighbour
Deliver to a local collection point
Attempt re-delivery at a later time

Incorrect Address Details

Please ensure your delivery details are accurate to avoid delays.

Always check your address details at checkout.
If you realise you’ve entered the wrong address, please email [email protected] immediately.
Address changes can only be made if the parcel has not yet left our warehouse.

Customer service is available between 10am–4pm, Monday–Friday.